Let me start by saying that my family has a habit of treating tasks that need to be done on their time and not on your time. So my step father accidently destroyed our main star link cable. it was a 150f cable for a gen 2. They don't sell it anymore. So i had the short version of cable and we had to move the dish into a worse area and make due with what we had at the time. So our options were to upgrade or to try and make the dish work. We went with upgrade. So the new dish shows up we go to set up because instead of having it in a field we decided to put it on our house. But come to learn were in a high demand area. So swapping the dish would of costed us a $1000 so i do what any person would do and contacted customer service. Now Elon I don't care about the man but he does has the worst customer service I've ever seen. I dread talking to them. So i contact them put in a ticket to swap our dish. Now i was surprised that we got a response 2 hours later but they said we would need to be escalated and thats where the problem began. So we waited 2 weeks later i get a response at 5:00 PM on a Saturday for customer service saying once i confirm they will swap the dish. I know for a fact if i don't confirm now it could be random when these people get back to me so i messaged everyone on Facebook. No response. So having delt with the customer service. Being the one who manages the entire network. I made the call to swap now while everyone was here and able to help. Problem lies they were doing online stuff 2 of them were playing PoE 2 and the other was doing a raid in fallout 76. And they are pissed i didnt check in with them. Problem was if i told that rep to hold on let me confirm with my family first. They would of wanted me to wait our the raids and then the star link swap could be at any point from when i confirmed to any time after that. And I base that on the fact that starlink has done that exact thing to me before. I had a problem and they wanted me to do a network reset and after i did said reset it took them 9 days to get back to me. So it took a total of 45 minutes and starlink was up and running again better then ever. So reddit Aita for having star link go now instead of waiting for everyone to finish up? Edit to add: Oh their main argument is that I didn't walk 2 feet to tell them all but my counter to that is "I wouldn't of waited anyway it was go time"